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Refund policy

We offer a 30 day return window for most orders. The 30 day window starts the day that the shipping provider marks the order delivered. (If it has been more than 30 days, visit our Warranty page to see your options.)

Please see below for exceptions to our standard policy. Some battery manufacturers enforce different rules that we must adhere to.

Was the item damaged during shipment to you?

Upon receipt of the package, if there is any damage to the item, please take several photos to document the damage. Please do this promptly upon receipt of the package and include the following photos:

  • Exterior of the package
  • A photo showing the entire item
  • A close up photo of the damage to the item
  • A close up photo of the brand / model / information on the item

Please contact support with your order number and photos attached. Once you have submitted information on your damaged shipment, we will promptly work to replace the damaged item(s) for you.

We ask that you submit damaged shipment information within 5 days of delivery, so that we can work with our shipping providers to resolve the issue. 

Was the incorrect item sent to you?

Please check your original order receipt sent via email. If the item's voltage, amp hours, or terminals do not match, please contact support within 30 days of the delivery date. 

Once you have contacted support, we will promptly work to send you the correct item.

We will pay for return shipping of the incorrect item(s), so please keep the original packaging.

Did you order the wrong item?

No problem! Contact support within 30 days of the delivery date, and we will help you find the right item!

You will need to pay for shipping the item back to our warehouse and it must arrive in its original condition. Please carefully repack the items in their original packaging. The exchange or refund process will not occur until the item is received and it is verified to be in its original condition.

Contact support with the following information:

  • Item(s) you want to return
  • Exchange or refund (see below)
  • A photo showing the entire item
  • A close up photo of the brand / model / information on the item

Once you contact support with this information, we will provide further details on how to complete your return. We can provide a print-at-home shipping label at our discounted shipping rates, if you'd like. Once you have been provided return shipping information, you have 15 days to hand the item over to the shipping provider. 

Exchange:

We will exchange any item with another in-stock item. We will charge you for actual shipping fees and any cost differences for the replacement item. If the replacement item is less than the original item, we will refund the difference to your original payment method. (Free shipping promos do not apply for exchanges.)

Refund:

You can receive an outright refund of your order for the purchased items, however, shipping fees are nonrefundable. If you choose to receive a print-at-home return label from us, we will notify you of the price, and your refund will be reduced by that amount.

Refunds can only be issued to your original payment method. We will promptly process the refund once the item is received in original condition, but it may take your bank or credit card provider additional time to return the amount to your account. You will receive an email from us confirming the refund has been processed. You may need to contact your bank for additional information on the availability of funds once it has been processed.

Exceptions:

Dry-charged AGM batteries:

Due to DOT regulations, we are unable to accept returns once the acid pack has been opened. Please do not open the acid pack if there is any obvious damage to the shipment.

International orders:
Please reference our policy for orders destined outside the US.