International Customers

  • To place an order

    Shipping charges vary depending on your location and the size of your order.

    We ship our products internationally using UPS Worldwide Expedited or Worldwide Express. The cost is based on the shipping destination and weight of the package. To expedite your on-line ordering, we have established the following process for international orders:

    1. Place your online order. You will receive an automated order confirmation.
    2. We will estimate the weight of your parcel and determine your shipping options and charges by consulting UPS rate charts. The options available to us for international shipments are either Expedited (estimated delivery time of 7-8 business days) or Worldwide Express (estimated delivery time 3-4 business days). These delivery times are estimates. Actual transit times may vary.
    3. Please Note: is located in Georgetown, Texas, USA. We ship via UPS Worldwide. An average battery weighs 8 - 10 pounds, shipping batteries internationally, depending upon location, can be expensive.
    We will then send you an email detailing these options and charges and asking you to advise how you would like us to proceed. We will not ship your order or charge your credit card until you let us know via return email which shipping method you prefer.

  • Payment

    Orders totalling $5,000.00+ may be subject to wire transfer only.
    Prepayment of all orders is required. We accept the following payment options:

    Credit Card - (North America ONLY)
    We accept Discover, Visa, MasterCard, and American Express credit cards.
    *Payment via wire transfer is also acceptable worldwide, please see below.

    Please remember that if you cancel your order, the refund will be credited back to the same credit card. (See "Cancellations" Below)

    Wire Transfer Outside North America
    To wire directly to our account, please email Accounting for instructions. An additional $20 USD will need to be added to your payment to cover the additional charges applied by intermediary banks.

  • Freight and Insurance

    All shipments are F.O.B. our warehouse. International shipping and insurance charges (where applicable) will be paid by the customer. International customers must provide the correct shipping address and telephone number. will not be held responsible for incorrect or incomplete shipping information provided by the customer and payment will not be refunded.

    Should damage to the shipment occur during transit, the customer will be responsible for filing a damage claim with the carrier.

  • Cancellations

    Orders must be cancelled prior to shipping. Orders ship the same day (2:00 P.M. CST) if the battery is a stocked item. The customer will be alerted to any backorder. All cancellations must be in writing.

  • Customs, duty and other taxes

    The customer is responsible for all duty or taxes that the government of his country may require. It is wise to check with import authorities to determine these charges.